SERIOUS HOCKEY
SERIOUS FUN

Payment:
The payment is due 14 days after you have received the confirmation from SportWays. If you would like to pay in terms, please contact SportWays.

How can I pay?
You can pay through bank transfer.

What does the buying of cancellation mean?
This is outlined in our general terms and conditions.

What happens when I cancel?
This is outlined in our general terms and conditions.

Why do I need a travel and accident insurances with sports covering?
You only need this if your insurance company does not cover the hockey sport. Most insurance cover it, but since it is considered a dangerous sport there are some that don’t. Please check with your insurance company whether or not they cover it. In case they do not cover it you have to get a separate insurance for your child.

How do I know if my insurance covers the hockey sport? And is this important for my child?
This is usually outlined in the general terms and conditions of your insurance. If you cannot find it or you are not sure, we recommend you contact your insurance company.

I have a complaint.
If you have any complaint, you can contact SportWays at all times via info@sportways.com, citing the name of the participant, the name of the event and the date of the event. You can reach us by phone (+31 (0)20 66 22 157) on work days, between 10:00AM and 5:00PM (Dutch time). To handle complaints as quickly as possible, we encourage participants to handle any complaints directly with the staff of the camp, before contacting his or her parents. In the event that there is a complaint during the camp (day camps and overnight camps), we strongly advise to let the participant at the camp handle the complaint directly with the staff. This way, a solution can be found during the camp. The participant can get in touch with the SuperVisor or Camp Manager.

My child doesn’t meet the age requirement for the camp to which all of his/her friends are going. Is it still possible for him/her to join them?
The age limit is based upon the experience, physical strength and emotional maturity of the child. Whether the child meets this requirements will be decided after deliberation between SportWays and the parents.

The camp coincides with the start/end of our family holiday. Is it possible to arrive later or depart earlier?
This is possible after deliberation with SportWays. However, we strongly discourage late arrivals/early departures since it negatively affects the overall “camp experience”.
 
If my child signs up alone, will he/she be the only one without any friends at the beginning of the camp?
No. 20% of our participants sign up alone. At the overnight camps we try to put the children that come by themselves in the same tent.

How can I contact SportWays?
You can reach SportWays on the telephone at number: +31 20 66 22 157 (workdays from 10am till 6pm*). In case of emergency you can contact the overnight camp. During the summer camp period you can reach the office from 10AM till 12AM.

Lost and found:
The lost and found items will be kept for a period of three weeks after the end of the camp. After three weeks SportWays is legally allowed to donate the lost and found to a charitable foundation.

Is there a special Goalie program on player camps?
At every camp there will be a goalie trainer present to provide training to the goalies. The goalies will have combination of special goalie training and training with the players. During tournament and other activities the goalies will join the players.

Is it necessary to bring my own goalie kit?
Yes, we can't provide goalie gear. 

Only applicable to the Day Camps in the Netherlands and Belgium.

My child has a medical condition (e.g diabetes). Is it still possible to come to the camps?
This should not be a problem in most cases. However, we ask you to contact us before you sign up your child so we can discuss the situation in advance.

My child is on a diet do you take this into account?
Yes this is taken into account, if possible with our catering company. Please contact us to discuss this in advance.
 
What is the procedure in case of an accident, injury or illness?
At the overnight camps a physiotherapist will be available two times a day. The physiotherapist will look at the injuries and will treat them. There is also a close collaboration with a general practitioner, dentist and hospital nearby. In case of a hospital visit, we immediately will contact the parents.

My child uses medication. How do you handle this at the camps?
It has our preference that all medication is handed in to the Supervisor. He or she can make sure that your child will take the medication on time. If the child want’s to hold on to his/her medicine, the staff cannot be hold responsible for the schedule of the medication.

What is the procedure as to ticks?
When the kids have spent time in a woody environment they will always be checked on ticks afterwards.